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Q: What if the car doesn’t show up?

A: In case the vehicle you booked doesn’t show up, we will offer you a full refund immediately.
Q: What if the car shows up late?
A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.

Peak Time Charge

Cabra Cabs business model
Blockchain Cabs is an online marketplace for drivers.
These drivers are independent and they are either self-employed (own their commercial vehicles), or work for an Operator who owns multiple cars.
Like you have a Cabra Cabs app on your smart phone to book a cab, these drivers have a similar Driver mobile App on their smart phones. We activate the Driver app after a thorough check of authenticity and conducting due diligence of the commercial & personal papers of the driver & operator. These drivers decide their own time to login to the Cabra Cabs application and accept requests for rides from customers. They may choose to remain logged out of the system as per their convenience.

Cancellation Policy

  1. Cancellation fee of £5 will be charged :

    • If you cancel after 5 minutes after the cab is allotted or
    • if a driver cancels after waiting at your location for more than 5 minutes.
    • You will not be charged a cancellation fee if the driver is delayed by more than 5 minutes.
    • Cancellation fee will be added to the bill amount of your next ride.
  2. Offer Specific Terms & Conditions

    Last Updated: 17th March  2019

    These general terms & conditions of offer (“General Offer Terms”) shall constitute a legally binding and enforceable contract between the Customer availing the Offer (“Customer(s)/ You/ Your”) and Cryptoblockchain1 Limited (“Cabra Cabs”). You are not bound in any way to participate in the Offer. By availing the Offer, You unequivocally accept to be bound by the terms set out below. The participation is voluntary and any purchase or transaction on the Cabra Cabs Platform shall be deemed as acceptance of the terms and conditions mentioned herein. These General Offer Terms along with any other offer specific terms as may be issued by Cabra Cabs from time to time shall constitute the entire understanding between Cabra Cabs and You and these General Offer Terms shall supersede any other offer specific terms in the event of conflict unless such offer specific terms expressly supersede these General Offer Terms.

    1. The offer is valid ONLY on Cabra Cabs Mobile Application and can be availed on cab Services.
    2. The taxi/cabs services (“Services”) provided by third parties on the Cabra Cabs mobile application (“Cabra Cabs Platform”) shall be the responsibility of the third party providing the Services and all claims shall be against that third party (“Service Provider”) providing the service to which the offer applies.
    3. Offers shall not be clubbed with other Offers as a matter of Cabra Cabs policy.
    4. You shall become ineligible to participate in this Offer if You are barred from using services of Cabra Cabs during Offer Period. Cabra Cabs reserves the right to disqualify any Customer from the benefits of the Campaign/Offer, if any fraudulent activity is identified as being carried out by the Customer for the purpose of availing the benefits under the Campaign/Offer or otherwise by use of the service.
    5. Cabra Cabs disclaims all warranties, conditions or statements, whether express, implied or statutory, including, without limitation, the implied warranties or conditions of merchantability, quality and / or fitness for the products or services included in this Offer, the Services or for any other purpose.
    6. Limitations:

      • Pictures of products shown in the communication sent to the Customer either through mailers or advertised on Cabra Cab website, are for representation purposes only and may not bear a resemblance to the actual Services provided by the relevant Service Provider. Cabra Cabs shall under no circumstances be responsible towards the same.
      • Services offered under this program are subject to availability from the respective Service Provider in relevant geographical location and in no circumstances Cabra Cabs shall be liable for non-availability of any of the Services.
      • Under no circumstance will the Offer/Discount being offered under this Program be settled or exchanged in cash.
      • All liability with respect to the Services availed lies solely with the respective Service Provider.
      • Cabra Cabs or the Service Provider shall not be liable for any indirect or speculative or consequential or penal damages, including, but not limited to, any loss of use, loss of data and loss of income or profits, irrespective of whether it had an advance notice of the possibility of any such damages. Notwithstanding anything contained in this General Offer Terms, the total liability of Cabra Cabs and the Service Provider, shall not, in any circumstances, exceed the  (one hundred pounds only), irrespective of the nature of the claim which results in such liability and whether based on contract or tort or any other theory of law.
    7. The Offer shall be subject to usual force majeure events.cabra  may at its sole discretion refuse, deny, discontinue, withdraw and terminate the Offer at any time during the Offer Period without assigning any reasons whatsoever and without any prior notice to You.
    8. All disputes shall be settled amicably, on failure to do so within 30 (Thirty) days, such disputes shall be resolved by a sole arbitrator appointed by mutual agreement of the parties. The proceedings of the arbitration shall be conducted in accordance with the provisions of the ADR Alternative Dispute Resolution through the UK County Courts Scheme.

    Disclaimer

    The customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.

    The information contained in this Website / Application is for general information purposes only. The information is provided by Cabra Cabs and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

    Through this website you are able to link to other websites which are not under the control of Cabra Cabs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

    Every effort is made to keep the Website / Application up and running smoothly. However, Cabra Cabs takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable due to technical issues beyond our control.

    Privacy Notice
    This is the privacy notice of Cryptoblockchain1 Limited t/a 

  3. Cabra Cabs]. In this document, “we”, “our”, or “us” refer to [Cabra Cabs].
    We are company number 11656758 registered in United Kingdom.
    Our registered office is at Uplands Business Centre Bernard Street Swansea SA2 0DR.
    Introduction
    1. This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
    2. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
    3. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
    4. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
    5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at 5. http://www.knowyourprivacyrights.org
    6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
    7. Data Protection Officer
    8. We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.
    9. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO, David Davies at support@taxi-swansea.co.uk.
    10. Data we process
    We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
    Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
    Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
    Your financial data includes information such as your bank account and payment card details.
    Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
    Technical data includes you internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
    Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
    We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
    For example, we may aggregate profile data to assess interest in a product or service.
    However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
    1. Special personal information
    Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
    It also includes information about criminal convictions and offences.
    We do not collect any special personal information about you.
    OR
    We may collect special personal information about you if there is a lawful basis on which to do so.
    1. If you do not provide personal information we need
    Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
    The bases on which we process information about you
    1. The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
    If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
    If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
    1. Information we process because we have a contractual obligation with you
    When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
    In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
    We may use it in order to:
    ⦁ verify your identity for security purposes
    ⦁ sell products to you
    ⦁ provide you with our services
    ⦁ provide you with suggestions and advice on products, services and how to obtain the most from using our website
    We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
    We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
    1. Information we process with your consent
    Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including [job opportunities and] our products and services, you provide your consent to us to process information that may be personal information.
    Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
    If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
    We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
    You may withdraw your consent at any time by instructing us [at email address or webpage]. However, if you do so, you may not be able to use our website or our services further.
    1. Information we process for the purposes of legitimate interests
    We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
    Where we process your information on this basis, we do after having given careful consideration to:
    ⦁ whether the same objective could be achieved through other means
    ⦁ whether processing (or not processing) might cause you harm
    ⦁ whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
    For example, we may process your data on this basis for the purposes of:
    ⦁ record-keeping for the proper and necessary administration of our [organisational or business]
    ⦁ responding to unsolicited communication from you to which we believe you would expect a response
    ⦁ protecting and asserting the legal rights of any party
    ⦁ insuring against or obtaining professional advice that is required to manage [organisational or business] risk
    ⦁ protecting your interests where we believe we have a duty to do so
    1. Information we process because we have a legal obligation
    Sometimes, we must process your information in order to comply with a statutory obligation.
    For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
    This may include your personal information.
    Specific uses of information you provide to us
    1. Information provided on the understanding that it will be shared with a third party
    Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
    Examples include:
    ⦁ posting a message our forum
    ⦁ tagging an image
    ⦁ clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
    In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
    We do not specifically use this information except to allow it to be displayed or shared.
    We do store it, and we reserve a right to use it in the future in any way we decide.
    Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
    Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at [email address or webpage].
    1. Complaints regarding content on our website
    Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.
    We do not moderate or control what is posted.
    OR
    We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
    If you complain about any of the content on our website, we shall investigate your complaint.
    If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
    Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
    If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
    1. Information relating to your method of payment
    First option:
    We store information about your debit or credit card or other means of payment when you first provide it to us.
    We store this payment information [at your request] in order to make repeat purchasing of goods and services easier next time you visit our website.
    [We also store it to help us prevent fraud.]
    We take the following measures to protect your payment information:
    ⦁ We keep your payment information encrypted on our servers.
    ⦁ We do not keep all your payment information so as:
    ⦁ to prevent the possibility of our duplicating a transaction without a new instruction from you;
    ⦁ to prevent any other third party from carrying out a transaction without your consent
    ⦁ Access to your payment information is restricted to authorised staff only.
    ⦁ If we ask you questions about your payment information, we only show [partial detail OR the first four OR the last four digits of the debit or credit card number], so that you can identify the means of payment to which we refer.
    ⦁ [Other…]
    We automatically delete your payment information [after X days OR when a credit or debit card expires].
    Second option:
    Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
    At the point of payment, you are transferred to a secure page on the website of  PayPal / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
    1. Information about your direct debit
    When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank [name of bank] for processing according to our instructions. We [do / do not] keep a copy.
    [We keep this information only for the duration of the direct debit arrangement.]
    We are registered under the direct debit guarantee scheme. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
    1. Job application and employment
    If you send us information in connection with a job application, we may keep it for up to [three years] in case we decide to contact you at a later date.
    If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for [six years] before destroying or deleting it.
    1. Communicating with us
    When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
    We record your request and our reply in order to increase the efficiency of our [business / organisation].
    We do not keep any personally identifiable information associated with your message, such as your name or email address.
    OR
    We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
    1. Complaining
    When we receive a complaint, we record all the information you have given to us.
    We use that information to resolve your complaint.
    If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
    We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
    1. Affiliate and business partner information
    This is information given to us by you in your capacity as an affiliate of us or as a business partner.
    It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
    The information is not used for any other purpose.
    We undertake to preserve the confidentiality of the information and of the terms of our relationship.
    We expect any affiliate or partner to agree to reciprocate this policy.
    Use of information we collect through automated systems when you visit our website
    1. Cookies
    Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
    Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
    Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
    Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
    When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
    If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
    We use cookies in the following ways:
    ⦁ to track how you use our website
    ⦁ to record whether you have seen specific messages we display on our website
    ⦁ to keep you signed in our site
    ⦁ to record your answers to surveys and questionnaires on our site while you complete them
    ⦁ to record the conversation thread during a live chat with our support team
    [We provide more information about the cookies we use in our cookie policy].
    1. Personal identifiers from your browsing activity
    Requests by your web browser to our servers for web pages and other content on our website are recorded.
    We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
    We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
    If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
    1. Our use of re-marketing
    Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
    We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
    Disclosure and sharing of your information
    1. Information we obtain from third parties
    Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
    No such information is personally identifiable to you.
    1. Third party advertising on our website
    Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
    They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
    We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
    1. Credit reference
    To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
    1. Data may be processed outside the European Union
    Our websites are hosted in [country].
    We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
    Accordingly data obtained within the UK or any other country could be processed outside the European Union.
    For example, some of the software our website uses may have been developed in the United States of America or in Australia.
    We use the following safeguards with respect to data transferred outside the European Union:
    ⦁ the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
    ⦁ the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [, specifically that in the country of …].
    ⦁ we comply with a code of conduct approved by a supervisory authority in the European Union [, specifically that in the country of …].
    ⦁ we are certified under an approved certification mechanism as provided for in the Act.
    ⦁ both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.
    Control over your own information
    1. Your duty to inform us of changes
    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
    1. Access to your personal information
    At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
    To obtain a copy of any information that is not provided on our website you should contact us to make that request.
    After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
    1. Removal of your information
    If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
    This may limit the service we can provide to you.
    1. Verification of your information
    When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
    Other matters
    1. Use of site by children
    We do not sell products or provide services for purchase by children, nor do we market to children.
    If you are under 18, you may use our website only with consent from a parent or guar